Strength through Community during Adversity

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“In times of adversity and change, we really discover who we are and what we are made of”  -Howard Shultz  In recent days, many writers have drawn parallels between today’s economic adversity and the Great Depression of 1929. During that time, America was faced with … Continued

Possibility Thinking in a Pandemic Moment

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One silver lining that has remained consistent during the gloom of this COVID-19 crisis is the support I’ve received (and given) from friends and fellow business owners. One of those friends, whom I was checking in on last week, asked me how I was doing. … Continued

An Investment in Collaboration Creates Trust and Better Customer Service

Social service providers often struggle with providing their customers with a seamless delivery experience. One of our clients began wondering if they could improve their outcomes by further integrating their many services to their customers and asked us to help … Continued

A Case of Cultural Maturity

During a recent conversation with a colleague, who is also a business owner, we talked about how she can maintain the organizational culture she has so painstakingly nurtured although her staff is growing at a rapid clip. Organizational culture directly … Continued

A Diverse Vision of Effective Leadership

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  Much of my work involves gathering insights from communities of color and reporting those insights to organizations who wish to partner with and/or serve them. During this process, I am often charged with engaging community leaders. The traditional image … Continued

How Organizational Assessment Addresses Team Effectiveness

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  Leaders often view organizational assessments as away of evaluating the existence and effectiveness of organizational systems. And they can be a great tool for that purpose. But getting a pulse on the human factor within organizations is also an … Continued

Navigating the Changing Landscape of Strategic Planning

You are on vacation and you carefully plan a hike on the National Park Trail System.  You choose one of the many paths that result in reaching a summit that rewards your efforts with a spectacular view.  Then, on the … Continued