CEOs Chat: Partnering in a Time of Crisis

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Partnering comes naturally when two organizations have similar values. DeYoung Consulting Service (DYCS) and The Improve Group (IG) have been partners for years, combining their skills and experiences for many exciting and challenging projects. In honor of The Improve Group’s anniversary, the CEOs of both … Continued

Strength through Community during Adversity

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“In times of adversity and change, we really discover who we are and what we are made of”  -Howard Shultz  In recent days, many writers have drawn parallels between today’s economic adversity and the Great Depression of 1929. During that time, America was faced with … Continued

Possibility Thinking in a Pandemic Moment

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One silver lining that has remained consistent during the gloom of this COVID-19 crisis is the support I’ve received (and given) from friends and fellow business owners. One of those friends, whom I was checking in on last week, asked me how I was doing. … Continued

An Investment in Collaboration Creates Trust and Better Customer Service

Social service providers often struggle with providing their customers with a seamless delivery experience. One of our clients began wondering if they could improve their outcomes by further integrating their many services to their customers and asked us to help … Continued

A Case of Cultural Maturity

During a recent conversation with a colleague, who is also a business owner, we talked about how she can maintain the organizational culture she has so painstakingly nurtured although her staff is growing at a rapid clip. Organizational culture directly … Continued