An Investment in Collaboration Creates Trust and Better Customer Service

Social service providers often struggle with providing their customers with a seamless delivery experience. One of our clients began wondering if they could improve their outcomes by further integrating their many services to their customers and asked us to help … Continued

A Case of Cultural Maturity

During a recent conversation with a colleague, who is also a business owner, we talked about how she can maintain the organizational culture she has so painstakingly nurtured although her staff is growing at a rapid clip. Organizational culture directly … Continued

It’s A Matter of Trust

    “Your reputation and integrity are everything. Follow through on what you say you’re going to do. Your credibility can only be built over time, and it is built from the history of your words and actions.” – Maria … Continued

Building Blocks for Multicultural Coalitions

  I’m at the tail end of a project in which I’m facilitating an organizational development process for an asset building coalition to determine what its permanent organizational structure should be.  (In this case, asset building involves advocating for policies … Continued

A Strength-Based Approach to Looking at the Achievement Gap

In my years as a consultant, I’ve developed relationships with a number of fellow consultants with whom I work on a regular basis.  These are people who share similar perspectives on client relationships, quality of work, integrity, and a number … Continued