An Investment in Collaboration Creates Trust and Better Customer Service

Social service providers often struggle with providing their customers with a seamless delivery experience. One of our clients began wondering if they could improve their outcomes by further integrating their many services to their customers and asked us to help … Continued

Building Blocks for Multicultural Coalitions

  I’m at the tail end of a project in which I’m facilitating an organizational development process for an asset building coalition to determine what its permanent organizational structure should be.  (In this case, asset building involves advocating for policies … Continued

Collaboration: Meaningful but Not Easy

I was recently talking with a friend of mine, Eriko Grill (who also happens to be my Zumba instructor). She is a graphic designer with her own company (http://www.savvycool.com/). She’s very interested in starting a networking group with other business … Continued

Think You’re Collaborating with Your Community Partner? Maybe Not.

For the past three years, Bill Johnston, an evaluator who has served as a subcontractor for DeYoung Consulting Services for a long time, and I have been working on an evaluation project for a state agency. We are charged with … Continued